VMWARE - HZ7-ENN-10-3G-SSS-C - VMware Support and Subscription Basic - Technischer Support - für VMware Horizon Enterprise Edition (v. 7)

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Soporte y montaje técnico

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VMWARE - HZ7-ENN-10-3G-SSS-C - VMware Support and Subscription Basic - Technischer Support - für VMware Horizon Enterprise Edition (v. 7)

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Details
Service & Support:	Emergency phone consulting - 3 years / 12 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years / 12 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 12 contacts ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years

Details

Service & Support:

Emergency phone consulting - 3 years / 12 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years / 12 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 12 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 12 contacts ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years

General
Full Contract Period:	3 years
Response Time:	4 business hours
Service Availability:	12 hours a day / 5 days a week
Service Included:	Emergency phone consulting
Type:	Technical support